Frequently Asked Questions

Subscriptions

  • When do I get my first box?
  • Boxes ship around the 10th of every month. Customers will always get their first box the month AFTER you place your order. So if you place your order before May 1st, for example, you'll get your box around May 10th. If you place your order on May 2nd, your first box will come around June 10th.
  • Can I cancel?
  • Anytime. Though we hope you'll be happy with the coffee and want to stay with us, you'll never be penalized or charged for ending your subscription. You can also pause, restart or edit your subscription details at any time through the Recharge portal.
  • How much does shipping cost?
  • Our shipping charge depends on the weight of the items in the order. We try to ship as cheaply as we can, and you can see your shipping total in the shopping cart before you finish checking out. However, if you decide to sign up to any of our monthly subscriptions, shipping is always free!

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